Clear Answers
Frequently Asked Questions
XpertzCLOUD is a centralized media engine designed specifically for websites. It allows you to upload an image once, organize it in a central cloud library, and serve it directly to any website (WordPress, Shopify, Webflow, custom apps) via a high-speed global CDN without duplicating the file.
No. Drive and Dropbox are excellent for storing internal documents, raw PSD files, and spreadsheets. However, they are terrible at serving media to live websites (they don't optimize formats, and they actively block hotlinking). Keep your internal files in Drive; put your live, web-facing assets in XpertzCLOUD.
Yes, that is the core architecture. When you upload a photo to XpertzCLOUD, you get a CDN URL. You can paste that exact same URL into a Shopify store, a WordPress blog, and an Unbounce landing page simultaneously. If you ever update the master file in XpertzCLOUD, all three sites update instantly.
Because your images live in XpertzCLOUD and not inside your website's CMS (like the WordPress Media Library), a redesign is simple. You just point the new website at the existing XpertzCLOUD library. You don't have to download, migrate, or re-upload thousands of photos.
Yes. We offer direct WordPress integration that replaces the native media library with your XpertzCLOUD library, making it seamless for editors while keeping the actual heavy files entirely off your web host's server.
Yes, PRO and AGENCY tiers include full REST API and Webhook access. Developers can build headless applications, custom CMS integrations, and automated ingestion pipelines.
Automatically. When you upload a heavy 5MB JPEG, XpertzCLOUD automatically generates lightweight WebP and AVIF versions. When a visitor loads your website, XpertzCLOUD detects their browser and serves the most optimal, smallest file possible without any loss in visual quality.
Absolutely. Our multi-tenant architecture allows agencies to create distinct workspaces for each client, keeping their media completely isolated. You can manage 50 clients from one agency login.
Yes. You can build deep folder hierarchies, apply tags, and use smart collections to organize your assets exactly how your team works.
Yes. You can manually upload existing files, or use our automated ingestion tools to crawl an existing website and pull the media into your cloud library. Concierge migration is available on higher tiers.
You do. 100%. We provide a 1-click bulk export tool. You can download your entire library, exactly as you organized it, at any time.
If you cancel, you have 30 days to export your media. We have a 'zero hostage' pricing philosophy—we will never hold your data ransom. Your live CDN links will remain active during the 30-day grace period to give you time to swap them out.
Yes. XpertzCLOUD is built on enterprise-grade infrastructure offering 11 9s (99.999999999%) of data durability. Data is encrypted at rest (AES-256) and in transit (TLS 1.3).
We never break live images. If you exceed your plan's storage or bandwidth limit, your websites will continue to load perfectly. We will send you friendly notifications prompting you to upgrade your tier or purchase an add-on pack.
Yes, you can upgrade, downgrade, or change your billing cycle at any time directly from your dashboard. Upgrades are pro-rated automatically.
You own your images. 100%.
Export your entire library at any time with exactly the same folder structure you built.
Zero hostage pricing.
If you cancel, you get 30 days to export. We never hold your assets or your live websites ransom.